{"id":793,"date":"2025-11-26T13:30:35","date_gmt":"2025-11-26T13:30:35","guid":{"rendered":"https:\/\/vovsmart.com\/?page_id=793"},"modified":"2026-02-05T12:08:19","modified_gmt":"2026-02-05T12:08:19","slug":"services-support","status":"publish","type":"page","link":"https:\/\/vovsmart.com\/fr\/services-support\/","title":{"rendered":"Services et soutien"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"793\" class=\"elementor elementor-793\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-276613e7 e-flex e-con-boxed e-con e-parent\" data-id=\"276613e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6bfd65b7 e-con-full e-flex e-con e-child\" data-id=\"6bfd65b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63a3fb2b elementor-widget elementor-widget-heading\" data-id=\"63a3fb2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A propos de VOV<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75a7fe55 e-con-full e-flex e-con e-child\" data-id=\"75a7fe55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3be2c74e elementor-widget elementor-widget-heading\" data-id=\"3be2c74e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Devenir la marque leader mondiale des solutions d'air intelligentes, pour cr\u00e9er un environnement de vie sain, confortable et intelligent.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51fcbaff e-flex e-con-boxed e-con e-parent\" data-id=\"51fcbaff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-090be69 elementor-widget elementor-widget-video\" data-id=\"090be69\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2025\/12\/1765347284432261.mp4\" controls=\"\" preload=\"metadata\" controlslist=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a0571a2 e-con-full e-flex e-con e-parent\" data-id=\"a0571a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-31ed15d e-grid e-con-full e-con e-child\" data-id=\"31ed15d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-690d4b1 elementor-widget elementor-widget-heading\" data-id=\"690d4b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Position<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d89fb5a elementor-widget elementor-widget-text-editor\" data-id=\"d89fb5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le pionnier de l'esth\u00e9tique contemporaine de la ventilation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3984913 elementor-widget elementor-widget-heading\" data-id=\"3984913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Concentrer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5652950 elementor-widget elementor-widget-text-editor\" data-id=\"5652950\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voici une proposition de traduction qui refl\u00e8te le ton formel et professionnel de votre texte original :\n\nAccorder la priorit\u00e9 \u00e0 la fois \u00e0 la fonctionnalit\u00e9 et \u00e0 l'esth\u00e9tique, allier intelligence et respect de l'environnement, pr\u00e9coniser une ventilation int\u00e9rieure de longue dur\u00e9e et restaurer une respiration naturelle et saine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2176a55 e-flex e-con-boxed e-con e-parent\" data-id=\"2176a55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf70078 elementor-widget elementor-widget-heading\" data-id=\"bf70078\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soutien aux produits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98797eb e-flex e-con-boxed e-con e-parent\" data-id=\"98797eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d8a5f4 e-con-full e-flex e-con e-child\" data-id=\"6d8a5f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65464f1 elementor-widget elementor-widget-image\" data-id=\"65464f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"750\" height=\"500\" src=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-3-6.jpg\" class=\"attachment-large size-large wp-image-2852\" alt=\"VOV S7 exhaust fan installation\" srcset=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-3-6.jpg 750w, https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-3-6-300x200.jpg 300w, https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-3-6-18x12.jpg 18w, https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-3-6-600x400.jpg 600w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5072d8b elementor-widget elementor-widget-html\" data-id=\"5072d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a \r\n  href=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2025\/12\/S7-Installation-Instructions.pdf\"\r\n  download=\"S7-Installation-Instructions.pdf\"\r\n  style=\"    color:#01559E;    font-size:22px;    text-decoration:none;    font-weight:500;  \"\r\n  onmouseover=\"this.style.textDecoration='underline';\"\r\n  onmouseout=\"this.style.textDecoration='none';\"\r\n  class=\"download-link-s7\"\r\n>\r\n  Instructions d'installation du S7 T\u00e9l\u00e9charger\r\n<\/a>\r\n\r\n<style>\r\n  @media (max-width: 768px) {\r\n    .download-link-s7 {\r\n      font-size: 13px !important;\r\n    }\r\n  }\r\n<\/style>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e20ecd e-con-full e-flex e-con e-child\" data-id=\"8e20ecd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6c3e6 elementor-widget elementor-widget-image\" data-id=\"fc6c3e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"750\" height=\"500\" src=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-1-7.jpg\" class=\"attachment-large size-large wp-image-2851\" alt=\"VOV S7 pro Fresh air ventilator installation\" srcset=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-1-7.jpg 750w, https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-1-7-300x200.jpg 300w, https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-1-7-18x12.jpg 18w, https:\/\/vovsmart.com\/wp-content\/uploads\/2026\/01\/Mask-group-1-7-600x400.jpg 600w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c64722d elementor-widget elementor-widget-html\" data-id=\"c64722d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a \r\n  href=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2025\/12\/S7-Pro-Installation-Instructions.pdf\"\r\n  download=\"S7-Pro-Installation-Instructions.pdf\"\r\n  style=\"    color:#01559E;    font-size:22px;    text-decoration:none;    font-weight:500;  \"\r\n  onmouseover=\"this.style.textDecoration='underline';\"\r\n  onmouseout=\"this.style.textDecoration='none';\"\r\n  class=\"download-link\"\r\n>\r\n  S7 pro Instructions d'installation T\u00e9l\u00e9charger\r\n<\/a>\r\n\r\n<style>\r\n  @media (max-width: 768px) {\r\n    .download-link {\r\n      font-size: 13px !important;\r\n    }\r\n  }\r\n<\/style>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b454e9e e-con-full e-flex e-con e-parent\" data-id=\"b454e9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20d1ab3 elementor-pagination-position-outside elementor-widget elementor-widget-image-carousel\" data-id=\"20d1ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;dots&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carrousel d&#039;images\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 de 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2025\/12\/Group-330-1.png\" alt=\"VOV S 7 bathroom fan\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2025\/12\/Group-331.png\" alt=\"VOV S7 fresh air ventilator creating a healthy environment for parent-child interaction\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2025\/12\/Group-333.png\" alt=\"VOV S7 kitchen exhaust fan improving indoor air ventilation\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2025\/12\/Mask-group-2.jpg\" alt=\"VOV S7 fresh air ventilator used in a modern island kitchen\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 sur 5\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/vovsmart.com\/wp-content\/uploads\/2025\/12\/\u9633\u53f0-2.png\" alt=\"VOV S7 fresh air ventilator operating in an enclosed indoor space\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cc87e0 e-flex e-con-boxed e-con e-parent\" data-id=\"9cc87e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-11898e1 e-con-full e-flex e-con e-child\" data-id=\"11898e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79c1b67 elementor-widget elementor-widget-heading\" data-id=\"79c1b67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service apr\u00e8s-vente sans souci<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cef49e elementor-widget elementor-widget-text-editor\" data-id=\"5cef49e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voici la traduction :\n\nGarantie : B\u00e9n\u00e9ficiez d'une garantie d'un an avec remplacement gratuit en cas de d\u00e9faut de fabrication. (Sont exclus les dommages caus\u00e9s par une mauvaise utilisation, un accident ou des modifications non autoris\u00e9es.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45f083d e-flex e-con-boxed e-con e-parent\" data-id=\"45f083d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa5763 elementor-widget elementor-widget-heading\" data-id=\"3fa5763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nous contacter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f319172 e-flex e-con-boxed e-con e-parent\" data-id=\"f319172\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d046fbf e-con-full e-flex e-con e-child\" data-id=\"d046fbf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7d4150 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a7d4150\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCourriel\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tlixinyun@vovmodernair.com\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1218c3c elementor-widget elementor-widget-text-editor\" data-id=\"1218c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Voici la traduction :\n\nRemarque : Pour des solutions personnalis\u00e9es de syst\u00e8me de ventilation d'air frais ou pour toute autre question, n'h\u00e9sitez pas \u00e0 nous contacter via les canaux ci-dessus. (Heures d'ouverture du service client en ligne : de 7h00 \u00e0 24h00. En dehors de ces heures, veuillez laisser un message.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f955724 e-con-full e-flex e-con e-child\" data-id=\"f955724\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79bc0a3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"79bc0a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"800px\" height=\"800px\" viewbox=\"0 0 24 24\" 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ventilation aesthetics Concent Prioritize both functionality and aesthetics, combine intelligence and environmental protection, advocate maintaining indoor ventilation for a long time, and restore natural and healthy breathing. 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